Zero risk returns
TRY ANY INSTRUMENT FOR 45 DAYS WITH ZERO RISK.
FIND YOUR INSTRUMENT
Purchase the Instrument of your choice, and we'll ship it straight to your door.
TRY IT AT HOME
Play your Instrument through your own amps, pedals, and equipment, and take up to 45 days to decide to keep it.
EASY RETURNS
If you decide not to keep it, we'll take it back for a full refund minus shipping.
Why Do We Offer Zero-Risk Returns?
WE KNOW THAT ONCE YOU SEE, FEEL, PLAY, AND HEAR AN EASTWOOD FOR THE FIRST TIME, YOU’RE GOING TO LOVE IT. BUT IF YOU’RE HAVING SECOND THOUGHTS, JUST CLICK THE BUTTON BELOW TO INITIATE THE RETURN PROCESS.
Have A Problem With Your Order?
Our mantra is and always has been “If you’re not happy, we’re not happy.” If there are any problems with your new purchase from us, please don’t hesitate to contact us first. Our dedicated service staff will be happy to take care of you.
Has Something Arrived Damaged or Defective?
If you think your instrument has arrived defective in any way, please contact our support team as soon as possible. If approved, we will cover shipping expenses for you to return the item. From there, we will work with you personally to sort out compensation whether by exchange, refund, or credit.
*Please Note: All Returns must be sent back to us in the original packaging which was used to send you your guitar. If an instrument arrives back damaged or misused, a re-stocking fee may apply at our discretion. Any additional shipping charges for oversized, non-original packages are the responsibility of the purchaser.
Have You Changed Your Mind?
If you’ve simply decided that the item you ordered is not for you, you can still send it back within 45 days of purchase for refund, credit, or exchange, minus shipping. Simply fill out our online returns form, and someone from our returns department will be in touch as soon as possible. If your order qualified for free shipping, the shipping cost will be deducted from the refund or credit.
Are Duties/Import Fees Refundable?
Currently, we do not collect any taxes or fees on orders shipping. If you were charged additional duties and taxes by your local authorities when the item was delivered, those amounts may be regained from your Government once you have made the return with us. Please see your Government website for details.
Considering a Return Beyond 45 Days?
What Information Do We Collect?
If 45 days have passed since you received your order, return requests will be handled on a case-by-case basis. All returns for refund beyond 45-days are subject to a 20% restocking fee.